Refund policy

Refund Policy

Last updated: April 30, 2026

All Sales Are Final

Because all Three Tides products are custom-made to order through our print-on-demand partners, we do not accept returns or exchanges. Each item is produced specifically for you at the time of purchase, so we are unable to resell returned items.

Damaged or Defective Items

We stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@threetidesny.com with:

• Your order number
• A photo of the damaged or defective item

We will make it right with a replacement or refund at no cost to you.

Wrong Address

If an order is returned due to an incorrect address provided at checkout, the customer is responsible for any reshipment costs.

Lost or Stolen Packages

Three Tides is not responsible for lost or stolen packages once marked as delivered by the carrier. Please contact your local carrier or file a claim directly.

Questions?

Reach out to us anytime at contact@threetidesny.com — we're happy to help resolve any issues with your order.