Shipping and returns

Shipping and returns

Shipping & Returns | Three Tides — Point Lookout, NY

Three Tides · Help

Shipping & Returns

Everything you need to know about getting your gear and sending it back.

Free
Shipping on $75+
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🚚

Getting your order

Shipping

🎁
Free Standard Shipping
On all US orders over $75. Ships via USPS First Class. Arrives in 3–5 business days.
FREE
📦
Standard Shipping
For orders under $75. Ships via USPS First Class. Arrives in 3–5 business days.
$6.95
⚡
Express Shipping
Need it fast? Ships via USPS Priority Mail. Arrives in 1–2 business days. Order by 12PM EST.
$14.95
✈️
International Shipping
We ship to Canada, the UK, and Australia. Rates and duties calculated at checkout. Delivery in 7–14 business days.
Varies
📬 Tracking: You'll receive a tracking number via email once your order ships, usually within 1 business day of placing your order. Allow up to 24 hours for tracking to update.
↩️

Changed your mind?

Returns

We offer free returns within 30 days of delivery on all unworn, unwashed items with original tags attached.

How to Start a Return

1
Email us
Send your order number to returns@threetidesny.com with "Return Request" in the subject line. Include the reason for your return (sizing, changed mind, etc.).
2
We'll send a label
We'll email you a prepaid return shipping label within 1 business day. Print it, attach it to your package, and drop it off at any USPS location.
3
Refund issued
Once we receive and inspect your return (usually 3–5 business days), your refund will be processed to your original payment method within 5–7 business days.
⚠️ Conditions: Items must be unworn, unwashed, and have original tags attached. Sale items marked "Final Sale" are not eligible for returns. Original shipping fees are non-refundable.
🔄

Need a different size?

Exchanges

👕
Size Exchange (Free)
If the fit isn't right, we'll ship you the correct size for free. Same item, different size.
FREE
🎨
Different Item or Color
Prefer a different item entirely? Return your original item and place a new order — we'll refund the original purchase.
Easy
To start an exchange, email us at returns@threetidesny.com with your order number and the size or style you'd like instead. We'll handle the rest.
❓

Common Questions

FAQ

My order hasn't arrived — what do I do? +
First, check your tracking email for updates. If it's been more than 7 business days for standard shipping or 5 for express, email us at hello@threetidesny.com with your order number and we'll investigate right away.
Can I change or cancel my order? +
We process orders quickly, but email us at hello@threetidesny.com within 2 hours of placing your order and we'll do our best to make changes. Once shipped, we can't modify or cancel orders.
I received the wrong item. What now? +
We're sorry about that! Email hello@threetidesny.com with a photo of what you received and your order number. We'll send the correct item with express shipping at no cost to you.
Do you ship to P.O. Boxes? +
Yes! USPS shipping options (Standard and Express) can be delivered to P.O. Boxes. Just make sure to enter the P.O. Box as your shipping address at checkout.
How long until I see my refund? +
Once we receive your return and confirm it meets our conditions, we process refunds within 5–7 business days. It may take an additional 3–5 days to appear on your bank statement, depending on your bank.

Still have questions?

The Three Tides crew is happy to help. We reply within 24–48 hours.

Contact Us →
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